SUCCESS CASE • EMERGENCY MEDICAL SERVICES
vSkySAMU: from medical regulation transformation to the future of emergency care in Brazil
How a solution created to connect dispatch centers and ambulances evolved into the country's largest medical regulation platform
Over a decade ago, Velp embarked on a project that would transform emergency medical services in Brazil. The goal was clear: replace radio- and phone-based processes with a platform capable of connecting dispatch centers and field response teams in real time.
Today, vSkySAMU is recognized as Brazil’s largest medical regulation platform, seamlessly integrating dispatch centers, ambulances, healthcare professionals, and coordinators into an intelligent operation.
RESULTS THAT SAVE LIVES
The operational scale connecting emergency response across Brazil
FEATURES & TECHNOLOGY
A continuous evolution powered by innovation
Quando o vSkySAMU foi implantado, a principal necessidade era garantir agilidade na comunicação entre as centrais e as equipes em campo. Ao longo dos years, a plataforma incorporou novas tecnologias que transformaram a forma como a gestão da urgência é realizada:
NATIONWIDE PRESENCE
Conectando a urgência em mais de 900 municipalities brasileiros
Atualmente, o vSkySAMU está presente em mais de 900 municipalities brasileiros e atende operações em diferentes regiões do país.
A solução está implantada em operações de urgência e emergência nos states de:
ARTIFICIAL INTELLIGENCE
Artificial Intelligence to empower decision-making
One of the platform’s latest innovations is vIA SAMU.
The Artificial Intelligence agent was developed to empower supervisors and coordinators throughout daily operations.
With it, operational insights can be retrieved rapidly and intelligently, including:
TELEMEDICINE & REAL-TIME VIDEO
Telemedicine and real-time video streaming
Another major breakthrough was the incorporation of telemedicine capabilities.
Supported by satellite connectivity installed on ambulances, dispatch physicians can monitor patient care in real time and deliver remote clinical guidance to field teams.
Furthermore, ambulances operate with integrated video cameras, offering a comprehensive view of emergency scenes and expanding remote diagnostic accuracy.
CONNECTIVITY WHERE OPERATIONS NEED IT MOST
Connectivity where operations need it most
Seamless communication is one of the pillars of emergency medical services.
For this reason, vSkySAMU incorporated hybrid connectivity technologies combining cellular networks and satellite communication.
Equipping ambulances with satellite internet substantially expands coverage, eliminating dead zones and ensuring critical clinical data reaches dispatch centers even from remote locations.
CLINICAL TELEMETRY IN THE FIELD
Direct streaming of multiparameter monitor data from ambulance to regulating physician
Regulating physician closer to the responder team in the field
Multiparameter monitor data from ambulances is streamed directly to dispatch physicians, bringing real-time vitals into the clinical decision loop.
Data transmission via telemedicine is the definitive bridge connecting field responders directly with SAMU regulating physicians.
COMPLETE ECOSYSTEM
Technology that continues to evolve
The story of vSkySAMU is the story of technological evolution in public healthcare. What began as a medical regulation and communication system has grown into a comprehensive ecosystem for emergency management.
Today, the system unifies everything into a single, scalable platform:
THE FUTURE OF EMERGENCY CARE
The future of emergency care has already begun.
Far beyond keeping pace with healthcare digitalization, vSkySAMU actively helps build it.
With a nationwide footprint, ongoing innovation, and next-generation technologies integrated into field operations, the platform continues connecting teams, resources, and decisions that save lives every day.
